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PRODUCTS |
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Laser Toner Cartridges |
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Inkjet Cartridges |
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Specialty Inks |
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Black & White Printing |
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Bulk Feed Systems |
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Refill Kits |
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Fine Art Paper |
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Hardware |
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Accessories |
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Specials |
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Home >>
Contact Information for MIS Associates Inc
If you wish to contact us, for whatever reason, here is our name, address, phone numbers, email address, and
location. We also provide our other domains, information on our privacy and security, and a handy way to test
the speed of your Internet connection.
About MIS Associates Inc
MIS started selling inkjet supplies in 1994. We were originally involved with setting up Management
Information Systems for small businesses. In 1994 we had an opportunity to get started in
the inkjet business. The rest is history, read
more about MIS...
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Customer Service
There are several components of Customer Service, the most important one that goes without saying is
attitude. We will bend over backwards to help you in any way we can.
On April 1, 2004 we implemented a
Helpdesk System. It has a built in Support Request System and several
other integrated features. We encourage you to explore it and use it. It is key to our continued quest for
better customer service.
We improved customer history. Now you can
manage your own account information and view all of your on-line orders from the past. You can also reorder from
the order history screens. To find your order history, click on the Login
button on the top menu bar.
We introduced Personal Shopper Service. When needed, one of our
staff members will assist the customer in selecting the best products to fit their printing application. It saves time
and frustation for those that are not exactly sure of which MIS products to get.
Read what our customers are telling us about our customer service and products.
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Helpdesk Guidelines
For a faster response to your questions please use our Helpdesk...
- Before submitting a Support Request, search the
Knowledge Base for answers to your questions.
- Please provide your name, email address, subject and message
- Select the department best suited to answer your request.
- Include your order number or invoice number in the message area, if you have them.
- If it is an emergency, tell us what the deadline is and mark the request as high or urgent priority.
To improve our response, we must be able to read and answer your questions
rapidly. Keep it short and to the point.
Thank you for understanding. We are not a giant corporation with unlimited resources.
The number of phone calls we can take during the day is quite limited, but
if you need an immediate answer, please request a time when you can call so we will be available to talk with you. We
are here from 8:30 am to 4:30 pm Eastern time, Monday through Friday. We don't work on the
weekends, and we are usually shut down during lunch time, 11:30 am to 1 pm, Eastern time.
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Know Your Rights
The manufacturer of the printer you are using cannot void the warranty on your printer because
you use a cartridge or refill kit manufactured by someone other than the printer manufacturer.
This prohibition includes the use of compatible, aftermarket, 3rd party, and refurbished cartridges.
Learn more...
Get Your Own UPS or FedEx Account
If you are outside the USA, Federal Express and UPS can be used to ship your packages. We do not
offer a pre-pay and add option. All it takes is a valid credit card to set up an account.
Learn more.....
If you wish to use your own FedEx or UPS account number on your next order,
click here.
Printer Repair
Should we offer printer repair service to our customers? We need your input,
click here.
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We hope you enjoy our website. We put a lot of information out there for the end users of
inkjet printers. We believe in sharing this information. The more you know, the easier it
is for you to use our high quality, low cost products. Be sure to use our
Keyword Search Tool below
if you are having problems finding key information.
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